Messages show an unexpected sender
People who get your mail see an unexpected name on a business message. The visible address looks familiar, but the check results for that message do not match how the business meant its domain to behave.
Workspace & email
Set up email authentication for everything sending from your domain
Your ordinary mailbox works, but mail from your CRM or marketing platform fails expected domain checks. Each service sends a different way. We list approved senders, compare message headers with DNS and set up supported authentication without disturbing other services.
Discuss this problemHow We Help
We inspect sample messages from the affected services and compare their authentication results with what each provider requires. We also review the sender identity and alignment, which means whether the sending domain matches the domain people see. We check both against the DNS records your domain publishes, because copying one tool's instructions can interfere with another. Your team confirms which services are allowed to use the domain. We test the fix on the affected service and on an existing mailbox. We check delivery separately. Passing authentication shows the setup is right, but it doesn't guarantee a message reaches the inbox.
Signs This Is the Problem
Authentication differs by service
Ordinary mailbox email passes checks while another approved service does not. Testing the mailbox alone gives no reliable evidence that your CRM or marketing email is set up correctly.
Domain records contain competing entries
Several services supplied DNS instructions, but nobody kept a list of senders. A change for one provider can disturb another approved service, leaving conflicting records that nobody can explain with confidence.
What We Investigate
List authorized sending services
We identify the approved mailbox, CRM and marketing senders for your domain. That list shows which senders we must keep working before we change records for one failing service.
Inspect sample message headers
We inspect sample message headers, the technical details attached to each email, for check results and alignment. Then we compare this evidence with how the message was actually sent, because the visible business address alone does not show the setup is correct.
Review your published DNS records
We review the DNS records your domain publishes against what each provider supports. Existing valid senders and domain identities get checked together, so the fix does not accidentally replace a setting needed elsewhere.
What We Repair
Publish verified sender authentication
We publish verified records using the method and domain scope the provider supports. Existing approved senders stay in the test sample, so a CRM repair does not break ordinary mailbox mail.
Correct identity and alignment
Where the alignment we saw requires it, we correct supported sender-domain or return-path settings. We write down any limits set by the sending service and do not promise controls your account does not provide.
Set up ongoing sender review
We maintain the approved sender list and assign who reviews it. New sending tools get a clear setup check, and later header examples help staff tell authentication failures from separate delivery problems.
How We Verify the Fix
- A sample CRM message shows the expected authentication results for its approved sending path.
- A marketing test uses the intended business identity and reviewed domain alignment.
- Ordinary mailbox sending still passes its agreed checks after DNS changes.
- The sender list accounts for each approved service and its maintained authentication records.
Questions About This Work
Does authentication guarantee inbox delivery?
No. Authentication is one part of how a receiving system judges a message. Reputation and message content can still affect delivery. We verify header evidence for the sending path we set up and review delivery separately. A passed check is not a promise of placement in every inbox.
Can all tools use the same DNS instructions?
No. Providers support different setups, and their records need to work side by side. We inspect each approved sender and do not replace your domain's settings with one copied set of instructions. The sender list makes those duties visible when you add another tool.
What should we share first?
Your business domain, the service name and a message header with private details removed are useful. Remove recipient details where practical, but keep the check results and relevant domains. We do not need mailbox passwords or complete contact lists to find the first setup mismatch.
Tell Us What Is Happening
Tell us your business domain and the affected CRM or marketing sender. Share one message-header example, with private details removed, showing the failed check, so we can compare how it was actually sent with your published records.
Ready to Get Started?
Tell us about your project and we'll get back to you within 24 hours.