Old policy answers remain available
The assistant repeats a rule your staff have already replaced in an approved document. The answer sounds current, even though the material behind it no longer governs the business decision.
AI integration
Tie your AI assistant’s answers to current, approved information
Your assistant confidently repeats a retired policy or an old price list. Staff must check every sensitive answer, and customers get conflicting guidance. We control the approved sources, make refreshes visible, and test whether changes actually reach the answers.
Discuss this problemHow We Help
We look at current and replaced documents side by side, along with typical questions that expose their differences. Ownership matters: someone in your business must approve which version governs current answers. We trace a published change into the knowledge your assistant can actually use, and we review how it shows its supporting material. The fix can include source selection and refresh handling. Sensitive or unsupported questions keep a route to a person. Later testing checks how the assistant answers, separately from whether a document was uploaded.
Signs This Is the Problem
Price answers use old material
Answers quote amounts from an old price document still sitting in the knowledge source. Your staff must check each figure against current pricing before they can use the answer.
Staff cannot identify the source
An answer gives no useful reference to the document behind it. Your reviewer has to redo the research to tell whether the response reflects approved material or an unsupported claim.
What We Investigate
Inventory source versions
We list the current and retired documents your assistant can pull answers from. Who owns each one, and its version status, show what should govern a question today and what belongs only in the archive for reference.
Trace how updates spread
We trace a published change into the indexed material your assistant can reach. This separates a wrong source-selection rule from an update that simply never reached the usable knowledge.
Test conflicting information retrieval
We ask typical questions where document versions disagree, then inspect the supporting material. The result shows whether the assistant finds the current evidence and whether its answer actually follows that evidence.
What We Repair
Control approved source inclusion
We set approved rules for adding and retiring sources, as far as your knowledge setup supports them. Old material can stay archived without being treated as current policy when a customer asks an ordinary question.
Make refresh status visible
We make source refresh status visible using the version evidence available. The document owner can then tell publishing a change apart from confirming that the assistant can reach that approved version.
Require support for sensitive answers
We add source references and a route to a person for uncertain policy or pricing answers. Our testing includes questions with too little evidence, so the assistant doesn't present an invented amount as an approved decision.
How We Verify the Fix
- A changed-policy test references the approved current document and reflects its relevant rule.
- A replaced price document is excluded or clearly treated as historical material.
- An unsupported pricing question follows the agreed escalation and does not state an invented amount.
- The source owner can confirm which document version is available after a refresh.
Questions About This Work
Can answers always be correct?
No. Current sources improve the evidence available, but the assistant can still misread it or combine it incorrectly. We test typical questions and keep human review for sensitive decisions. Finding the right document alone is not proof that every resulting answer will be accurate.
Who owns policy updates?
Your business needs an accountable source owner who approves policy or price changes. We connect that role with refresh evidence and a tested set of questions. The owner can then tell a published change apart from an update the assistant has actually started using.
Must historical documents be deleted?
No. Old documents can stay available for legitimate archive use. How we treat them depends on what you must keep and how it gets retrieved. We define rules for current answers and test requests for old records separately, so a useful record of earlier policies doesn't accidentally govern an answer today.
Tell Us What Is Happening
Tell us which assistant and document platforms you use. Share one outdated answer, with personal details removed, alongside the current approved source excerpt. We can then inspect which version was retrieved and how it reached the response.
Ready to Get Started?
Tell us about your project and we'll get back to you within 24 hours.