Approved buyers see retail prices
An approved wholesale buyer signs in and still sees retail prices. The customer has to contact sales, even though the agreed account should allow buying online.
Website development & UX
Show the right wholesale prices to the right customers
An approved trade customer signs in but sees retail prices, or the agreed price disappears at checkout. Sales staff fall back on manual quotes. We trace who qualifies and which rule wins, so supported online buying matches the approved agreement.
Discuss this problemHow We Help
We compare a sample eligible account with its assigned price source and the price shown at each stage of buying. Overlapping customer groups, promotions and expired agreements may affect the price differently at each step. Your sales or finance owner confirms the intended rule before we propose any setup change or scoped custom work. We check what your platform can actually do instead of assuming. Testing includes an eligible buyer, an ineligible visitor and the final order record, so restricted prices stay both correct and properly controlled.
Signs This Is the Problem
Prices change at checkout
A product shows the expected trade price but the cart or final order changes it. The mismatch interrupts checkout, or leaves staff correcting a finished order after the buyer reports it.
Staff substitute manual quotes
Your sales team keeps replacing online purchases with manual quotes. The account setup can't apply the agreement, and customers wait for staff to provide prices that should already be available to them.
What We Investigate
Trace account and price-list assignment
We compare the signed-in account and buyer eligibility with the assigned agreement. A valid account can still get the wrong price when its link to a group or price list is missing.
Inspect which price rule wins
With your commercial owner, we review how product, customer-group and promotion rules take priority. Overlapping rules need a clear intended winner before anyone can judge or correct a supported calculation.
Test the full purchase path
We test the product page, cart and final order with the same buyer. That locates the stage where the approved price changes, because a correct product page alone is not proof that the full purchase works.
What We Repair
Repair supported account pricing rules
We connect verified eligibility to the approved price source, using supported configuration or agreed custom logic. The change reflects the business decision. It does not derive a discount from an unexplained account label.
Keep prices consistent through checkout
We correct the point that causes the cart or order to disagree. Quantity basis and rule priority stay consistent with the agreement, including the tested behavior of overlapping buyer groups.
Handle missing or expired agreements
Missing or expired agreements get a clear review path. Ineligible visitors get tested separately, so fixing access for approved buyers does not expose restricted prices to other customers.
How We Verify the Fix
- An approved wholesale account sees its agreed price for the sample product.
- The cart and final order keep the same approved price and quantity basis.
- A retail visitor cannot obtain restricted trade prices through the tested purchase path.
- An unassigned or expired agreement follows the documented account review behavior.
Questions About This Work
Does every commerce plan support this?
Not necessarily, because pricing features depend on the platform and plan. We review the actual account and business rules before proposing supported configuration or a scoped custom approach. A feature available elsewhere is not assumed to exist in your current setup.
Who approves the commercial agreement?
Your commercial owner approves eligible accounts, price amounts and the rule for competing agreements. We set up and test that decision. Technical access to an account label is not enough reason to invent a discount or change a customer's agreed terms.
Can customers belong to several groups?
Where your platform supports several groups, their priority must be agreed and tested. We include a sample overlapping account, so your sales team can explain which rule sets the price and not rely on an accidental order of setup.
Tell Us What Is Happening
Name your commerce platform and your account pricing setup. Share one buyer example, with private details removed, showing the expected product price and what actually appeared, so we can trace eligibility and the price at each stage of buying.
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