Twilio is not just for SMS.
Twilio is not just for SMS. Its programmable voice platform lets you build IVR menus, call routing, recording, transcription, and full contact center workflows. System Strats builds voice workflows that route customers to the right place and capture the information you need.
IVR menu design and build
Call routing based on time, caller ID, or business rules
Call recording and transcription for quality and compliance
Integration with CRM and ticketing systems for screen pops
We review the current account: compliance status, messaging services, cost drivers, integrations, and any recent issues. We identify immediate risks and long-term improvements.
We handle A2P 10DLC registration, toll-free verification, Messaging Service configuration, and any other compliance requirements the account is missing.
We build or clean up the integrations that power your messaging and voice workflows, with proper documentation and monitoring.
We set up alerting for cost spikes, fraud, and deliverability issues, and we stay involved for ongoing tuning and new workflow development.
We bring a systems-thinking approach to Twilio rather than treating it as a one-off technical project. We care about compliance, cost, monitoring, and maintainability from day one, which saves our clients from the expensive mistakes that most Twilio accounts eventually run into.
Common questions about Twilio Voice & IVR, and how System Strats can help.
For many businesses, yes. Twilio Flex and custom Twilio Voice builds can handle inbound and outbound calling at meaningful scale. For larger contact centers, we evaluate whether Twilio or a managed platform is the better fit.
We build IVR flows using Twilio Studio or custom TwiML, depending on complexity. Simple menus use Studio's visual builder. More complex routing uses code for flexibility.
Yes. We configure recording with proper consent handling and storage. Recordings can be stored in Twilio, S3, or other destinations depending on retention and compliance needs.
Twilio offers built-in transcription, and we can also integrate with third-party transcription services for higher accuracy or specialized needs.
Tell us about your project and we'll get back to you within 24 hours.