The best-timed emails go out because something happened, not because someone remembered to send them.
New subscribers hear nothing, abandoned carts go unanswered and past customers drift away. Someone means to follow up, but nobody has time to do it by hand.
Mailchimp’s Customer Journey builder can handle sophisticated automation when it is set up with care. We design and build journeys that drive real results, including welcome series, abandoned cart recovery, post-purchase follow-up and re-engagement sequences.
Welcome and onboarding journeys for new subscribers
Abandoned cart and browse recovery for online stores
Post-purchase follow-up for reviews, cross-selling and retention
Re-engagement emails for lapsed subscribers
We start with welcome, abandoned cart if you sell online, and re-engagement, since those usually deliver the most early impact.
We decide what starts each journey, who enters it and what each person receives next.
We build the journeys in Mailchimp and A/B test subject lines, content and timing.
We report on conversion rate, revenue per recipient and engagement, then add new journeys as the account matures.
We work across Mailchimp, Klaviyo, Constant Contact and others, so we aren’t locked in to any one platform. If your automation plans fit Mailchimp, we’ll say so. If a move makes sense, we’ll say that too, because our advice is shaped by what fits your business.
For most small business needs, yes. For deep ecommerce personalization and segmentation, Klaviyo goes further. We help you pick the right tool, and if you’re on Mailchimp, we get the most out of what it offers.
Start with three: welcome, abandoned cart if you sell online, and re-engagement. These usually deliver the most early impact. We build those first and add more as the account matures.
Yes. Mailchimp supports A/B testing in several places, and we use it to improve subject lines, content and timing across journeys.
Conversion rate, revenue per recipient for online stores, and engagement rate. We set up reporting that focuses on these rather than vanity metrics.
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